Reference
Troubleshooting Tables
Message Number
026
028
059
060
061
074
078, 079, 080
Possible Reason
The receiver may have
temporarily lost the satellite
signal.
The receiver may need to get new
software before you can use it to
order Pay-Per-View programs.
You may have tried to close an
installation menu without having
done the Check Switch test.
You may have aimed the satellite
dish at one satellite, but selected
the option for another satellite on
the Point Dish screen.
You may have set up the receiver
to accept a transmission
(a “download”) of the latest
operating software via the
satellite signal.
The receiver gives you three
chances to enter the correct
password. If you fail to do so, the
receiver “times out” and will not
allow you to try again for several
minutes.
You may not have connected the
receiver to an active telephone
line, or the telephone line may be
defective.
What to Do
Wait a few minutes to see if the message is
removed. Make sure that all required cables are
in place, and check that all cable connections are
tight and dry (for outdoor cables).
Make sure that the satellite dish has a clear line
of sight to the satellite. Check whether branches
or leaves have grown into the line of sight.
Check that the Signal Strength bar in the Point
Dish screen is green and displays the word
Locked, as described on page 12-19. If not,
contact your installer to re-aim the satellite dish.
Turn the receiver off. Doing this allows the
receiver to “download” new software via the
satellite signal. The download may take several
minutes; do not disturb or unplug the receiver
during this time. When the download is done,
you will be able to use it to order Pay-Per-View
programs.
If your setup includes a multi-dish switch, you
must run the Check Switch test as described on
page 12-19.
Make sure that you have selected the option for
the right satellite on the Point Dish screen, as
described on page 12-19.
Make sure that the cable(s) for the satellite you
have selected are connected to the LNBF that
receives signals from that satellite. Re-aim the
satellite dish at the right satellite.
It is very important for the receiver to get the
latest operating software, so let the receiver do
so. The “download” may take several minutes.
Do not disturb or unplug the receiver during
this time.
Wait a few minutes and then try again to enter
the password.
Note: The “time out” feature is designed to
prevent someone from trying password after
password until he or she happens to guess the
right one and so gains unauthorized access to the
receiver.
Connect the receiver to an active telephone line.
Make sure that the telephone line to which you
connect the receiver is working properly.
Note: To be able to order Pay-Per-View
programs, you must keep the receiver connected
to an active telephone line at all times. If your
setup includes more than one receiver, this
applies to each receiver. The receiver uses the
telephone lineto make toll-free calls, usually in
the middle of the night, to send information to
the Customer Service Center at
1-888-SKY-DISH.
(23 paginas)
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