Page 13-4
User Guide
Message Number
006
011, 012
013, 014
015
018
022
Possible Reason
The receiver may not be
connected to an active
telephone line.
Viewers in specific areas are
prohibited from watching certain
programs. For example, viewers
who live close to a particular
football stadium may be
prohibited from watching football
games that are played in that
stadium.
You may have tried to tune to a
program on a channel which you
have not bought.
You may have just plugged in the
receiver, and it is acquiring the
satellite signal. Or, the receiver
may have temporarily lost the
signal.
The receiver may not be
connected to an active telephone
line.
The receiver may not yet have
been electronically linked with the
system, via the satellite signal.
The satellite dish may have
moved so that it is no longer
picking up the satellite signal.
The cable connections may have
loosened or have moisture inside.
There may be an interruption of
the satellite signal.
What to Do
You must connect the receiver to an active
telephone connection at all times. If you install
two or more receivers, you must connect each
receiver to an active telephone connection at all
times.
Remember that the program providers specify
which programs are “blacked out” for which
viewers, not Bell ExpressVu.
You must buy a channel before you can tune to a
program on that channel. Call the Customer
Service Center at 1-888-SKY-DISH to buy the
channel, or if you believe this message was
displayed by mistake.
Wait a few minutes to see if the message is
removed. Make sure that all required cables are
in place, and check that all cable connections are
tight and dry (for outdoor cables). Make sure
that the satellite dish has a clear line of sight to
the satellite. Check whether branches or leaves
have grown into the line of sight.
Check that the Signal Strength bar in the Point
Dish screen is green and displays the word
Locked, as described on page 12-19. If not,
contact your installer to re-aim the satellite dish.
You must connect the receiver to an active
telephone connection at all times. If you install
two or more receivers, you must connect each
receiver to an active telephone connection at all
times.
Call the Customer Service Center at
1-888-SKY-DISH for help checking the credit
limit and/or to get authorization to make a
purchase.
If you have authorized the receiver, wait a few
minutes to see if the message is removed. Make
sure that all required cables are in place, and
check that all cable connections are tight and dry
(for outdoor cables).
Make sure that the satellite dish has a clear line
of sight to the satellite. Check whether branches
or leaves have grown into the line of sight.
Check that the Signal Strength bar in the Point
Dish screen is green and displays the word
Locked, as described on page 12-19. If not,
contact your installer to re-aim the satellite dish.
If you have not authorized the receiver, call the
Customer Service Center at 1-888-SKY-DISH
for help.
(23 paginas)
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