Reference
Troubleshooting Tables
MESSAGE NUMBERS
Message Number
001
002
003, 004
005
Possible Reason
There may be a problem with the
multi-dish switch.
Heavy rain, snow, or cloud cover
may be interfering with
transmission of the satellite
signal, or there may be other
interference.
The wrong type of coaxial cable
may be used in the system, or the
cable run length may be too long.
Or, there may be a problem with
the multi-dish switch.
The receiver may not yet have
been electronically linked with the
system, via the satellite signal.
The satellite dish may have
moved so that it is no longer
picking up the satellite signal.
The cable connections may have
loosened or have moisture inside.
There may be an interruption of
the satellite signal.
What to Do
Check the coaxial cables and their connections
to and from the multi-dish switch. Make sure
that all required cables are in place, and check
that all cable connections are tight and dry (for
outdoor cables). Run Check Switch as described
on page 12-19. If this does not work, call the
Customer Service Center at 1-888-SKY-DISH
for help.
Note the local weather conditions. Remove any
snow or other debris which may have collected
on the satellite dish. Make sure that the satellite
dish has a clear line of sight to the satellite.
Check whether branches or leaves have grown
into the line of sight.
Make sure that the satellite dish is aimed at the
satellite. Check the strength of the signal using
the Point Dish screen as described on page 12-
19. Consult your installer to re-aim the dish, if
necessary, to obtain the strongest possible signal.
Make sure the system uses RG6 coaxial cable; if
not, call your dealer or installer.
Check the dish-to-receiver cable run length. If it
is a Legacy system, it should not be more than
100 feet. Check the coaxial cables and their
connections to and from the multidish switch.
Make sure that all required cables are in place,
and check that all cable connections are tight and
dry (for outdoor cables). If this does not work,
do the Check Switch test described on page
12-19.
If you have authorized the receiver, wait a few
minutes to see if the message is removed. Make
sure that all required cables are in place, and
check that all cable connections are tight and dry
(for outdoor cables).
Make sure that the satellite dish has a clear line
of sight to the satellite. Check whether branches
or leaves have grown into the line of sight.
Check that the Signal Strength bar in the Point
Dish screen is green and displays the word
Locked, as described on page 12-19. If not,
contact your installer to re-aim the satellite dish.
If you have not authorized the receiver, call the
Customer Service Center at 1-888-SKY-DISH
for help.
(23 paginas)
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