Reference
Troubleshooting Tables
BUYING A PAY PER VIEW PROGRAM
What Is Happening
Someone orders a Pay-Per-
View program without your
permission.
You find that you are not able
to order a Pay-Per-View
program.
You find that you are not able
to cancel a Pay-Per-View
program.
Your setup includes more
than one receiver. You order a
Pay-Per-View program, but it
does not appear via all of the
receivers.
Possible Reason
• You may have been away from
the receiver, and someone else
used it.
• The receiver may not be
connected to an active telephone
line.
• You ordered a Pay-Per-View
program, and then decided not
to watch it.
• You ordered a Pay-Per-View
program, and want it to be
available via all the receivers in
your setup.
What to Do
• Lock the purchase of Pay-Per-View programs.
Remember that you are responsible for all Pay-
Per-View purchases, whether or not you
authorize such purchases. If you lock Pay-Per-
View purchases, then anyone who wants to
order a Pay-Per-View program must enter the
password.
• You must connect the receiver to an active
telephone connection at all times. If you install
two or more receivers, you must connect each
receiver to an active telephone connection at all
times.
• You cannot cancel an order for a Pay-Per-View
program, whether it was just ordered or
ordered earlier.
• If you want to watch a Pay-Per-View program
on TVs connected to up to six receivers, you
must order the program for each receiver but
you only pay for the program once.
TELEPHONE FOR VOICE/DATA/FAX
What Is Happening
While you are making a
telephone call, you hear
“clicks.”
You pick up the telephone to
make a call, but you do not
hear a dial tone.
Your computer or facsimile
(FAX) machine tries to send
a FAX or modem
transmission, but fails.
Possible Reason
• The receiver may have tried to
call the Customer Service
Center to send Pay-Per-View
purchase information. When the
receiver found that the telephone
was busy, it automatically
disconnected.
• The receiver was calling the
Customer Service Center to send
Pay-Per-View information.
When the receiver found that the
telephone was busy, it
automatically disconnected.
• The receiver was calling the
Customer Service Center to send
Pay-Per-View information.
When the receiver found that the
telephone was busy, it
automatically disconnected.
The FAX or modem found that
there was no dial tone, and
cancelled the transmission.
What to Do
• You do not have to do anything. You can
always use your telephone line, because the
receiver automatically hangs up if it finds the
line is busy.
• Hang up, and then pick up the telephone again
to get a dial tone.
• Re-send the FAX or modem transmission.
(23 paginas)
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